SURVEY

Thank you for taking the Liana James online survey and assisting us to improve our products and service.

The entire survey will take approximately 5 minutes to complete. You will receive a voucher after completing the survey.

What is your overall satisfaction rating with Liana James?

5. Very satisfied

4. Somewhat satisfied

3. Neither satisfied nor dissatisfied

2. Somewhat dissatisfied

1. Very dissatisfied

Please tell us why you feel that way:

Please select an answer.

Have you recommended our salon to a Family Member, Friend or Colleague?

Please tell us who:

Please tell us why:

Please select an answer.

Please rate your level of satisfaction in the following areas:

5 = Very satisfied
4 = Somewhat satisfied
3 = Neither satisfied nor dissatisfied
2 = Somewhat dissatisfied
1 = Very dissatisfied

SCORE

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Communication skills of staff
Professionalism of staff
Staff understanding of your needs
Staff delivering on your requests
Services explained well
Products used in the service explained well
How staff make you feel

Please answer each area.

How satisfied were you with the quality of service?

5. Very satisfied

4. Somewhat satisfied

3. Neither satisfied nor dissatisfied

2. Somewhat dissatisfied

1. Very dissatisfied

Please tell us which services you’ve received & why you feel that way:

Please select an answer.

Have you been recommended home care products?

Have you purchased the recommended products?

How satisfied were you with the recommended products?

5. Very satisfied

4. Somewhat satisfied

3. Neither satisfied nor dissatisfied

2. Somewhat dissatisfied

1. Very dissatisfied

Do you still use products from Liana James?

Please tell us which ones

Please tell us why

Please tell us why

Please tell us why

Please select an answer.

If you have any additional comments about how we can improve your satisfaction with our products and services, please fill them in here

Contact Information

Full Name

Email

Phone

Please provide your details.

Thank you for your time and feedback. It is much appreciated.

You will receive your voucher via email shortly.